This document sets out the rules, rights, and responsibilities governing the use of the Kerbau 28 platform. It is written in plain language so that every player understands their rights before they start playing.
Important Note: By registering and using the Kerbau 28 platform, you agree to be bound by all terms and conditions set out in this document. Please read them carefully before proceeding with registration. If you have any questions, contact our support team at support@kerbau28.wine before signing up.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and Kerbau 28 ("Platform", "we", or "Kerbau 28") governing your use of the website and services available at https://kerbau28.wine.
Kerbau 28 is an online entertainment platform providing gaming and Sports Betting services to eligible Malaysian players. The platform covers video slots, Live Casino, baccarat, fish shooting games, Sports Betting, e-sports, and table games from a range of leading international providers.
By accessing, registering for, or using any part of the Kerbau 28 platform, you confirm that:
Kerbau 28 reserves the right to decline registration or close the account of any user who does not meet the above requirements at any time without prior notice.
These Terms should be read together with Kerbau 28's Privacy Policy and Responsible Gambling Policy, all of which form part of the overall agreement between you and Kerbau 28.
To register for and use Kerbau 28's services, you must meet all of the following eligibility requirements at all times:
You must be at least 18 years of age. Kerbau 28 operates a zero-tolerance policy towards participation by underage individuals. Kerbau 28 reserves the right to request age verification documents at any time and may suspend or close any account that cannot confirm the account holder is 18 or older.
The Kerbau 28 platform is intended exclusively for players residing in Malaysia. Access from outside Malaysia is at the user's own risk, and Kerbau 28 accepts no responsibility for any violation of local laws that may arise as a result.
Each individual is permitted to hold only one active account at Kerbau 28. Registering multiple accounts under the same individual, or using another person's information, is strictly prohibited and may result in all associated accounts being closed and all balances confiscated.
The following individuals are not permitted to register or use the Kerbau 28 platform:
The Kerbau 28 account registration process is designed to be simple and fast — completable in under two minutes using a valid Malaysian phone number.
During registration, you are required to provide accurate and complete information, including a valid and active Malaysian phone number, a strong password, and your full name as shown on your identification card. Kerbau 28 reserves the right to request additional identity verification at any time.
You are solely responsible for keeping your Kerbau 28 account password confidential. You must not share your login credentials with anyone. Kerbau 28 will not be held liable for any losses arising from unauthorised access to your account as a result of your own failure to safeguard your password.
Kerbau 28 reserves the right to carry out identity verification (KYC — Know Your Customer) at any time, particularly before processing withdrawals above a certain amount. Failure to provide the requested verification documents within the specified timeframe may result in account suspension or closure.
Kerbau 28 uses your registration information solely for account management purposes and does not share it with third parties without your consent. Please refer to our Privacy Policy for more details.
Kerbau 28 offers a variety of convenient deposit methods suited to Malaysian players, ensuring a smooth and hassle-free funding experience.
Deposit methods accepted by Kerbau 28 cover all major digital payment options in Malaysia:
Kerbau 28 does not accept overseas payment methods. All deposits must be made in Malaysian Ringgit (RM). Kerbau 28 reserves the right to decline deposits from sources that cannot be verified or are suspected of originating from unlawful activity.
You are responsible for ensuring that the funds you deposit are legitimately yours. Kerbau 28 strictly prohibits the use of illegally or unlawfully obtained funds for deposits. Any activity suspected to involve money laundering will be reported to the relevant authorities.
Kerbau 28 is committed to ensuring a fast, secure, and transparent withdrawal process for all eligible members.
Approved withdrawal requests will be processed within no more than 15 minutes to your chosen payment method. This is Kerbau 28's standard daily operation, followed without exception for requests that meet all specified conditions.
In certain circumstances, Kerbau 28 may need to carry out additional checks before approving a withdrawal. This includes cases involving unusual account activity, outstanding identity verification requirements, or potential security risks that need to be investigated. Kerbau 28 will inform affected players as soon as possible if their withdrawal requires additional processing time.
Reminder: Kerbau 28 does not process withdrawals to third-party accounts or e-wallets. Withdrawals are only permitted to payment methods registered under the same player's name.
Kerbau 28 offers a range of bonuses and promotions for both new and existing members. All bonuses are subject to the terms stated here and the specific terms of each individual promotion.
The welcome bonus is available to new members making their first deposit only. The specific bonus amount and rollover requirements will be stated on the promotions page at the time the offer is made. The welcome bonus may be used across all Kerbau 28 game categories unless otherwise stated.
All bonuses credited to your account must meet the rollover requirement before they can be withdrawn as cash. The rollover requirement means the bonus amount must be wagered a specified number of times. For example, a RM100 bonus with a 20x rollover requirement means you must place a total of RM2,000 in bets before the bonus balance can be withdrawn.
Kerbau 28 uses a monitoring system to detect bonus abuse. Activities considered abusive include opening multiple accounts to claim bonuses repeatedly, using betting strategies specifically designed to meet rollover requirements with minimal risk in a manner inconsistent with normal play, or collusion between different accounts. Kerbau 28 reserves the right to void all related bonuses and winnings if such activity is detected.
Weekly cashback promotions are calculated based on net losses during the specified period and credited automatically. Daily slots rebates and sports rebates are calculated based on total wager amount. All cashback and rebates carry lower rollover requirements than the welcome bonus and will be clearly stated in the relevant promotion terms.
All games on the Kerbau 28 platform operate using transparent and fair industry-standard technology and rules, ensuring a consistent experience for every player.
All video slots, fish shooting games, and table games in digital format use an independently audited Random Number Generator (RNG). This ensures that every spin, card, or game outcome is completely random and cannot be manipulated. The RTP (Return to Player) value for each slot is displayed in the game information and reflects the expected average long-term return percentage.
Kerbau 28's live casino games are provided by licensed third-party suppliers such as Evolution Gaming, SA Gaming, and Pragmatic Play Live. These games feature real dealers and are conducted in accordance with international casino standard rules. Game outcomes are final once a round or hand is completed and cannot be disputed on technical grounds unless a verifiable system error occurred.
Sports Betting at Kerbau 28 covers Malaysian Super League football, the EPL, La Liga, the UEFA Champions League, BWF badminton, IPL cricket, the ICC World Cup, and a wide range of other sports and esports. Odds displayed are fixed at the time a bet is placed and will not change once the bet is confirmed. In the event of a match cancellation, a postponement exceeding 12 hours, or an official ruling that alters the result, Kerbau 28 reserves the right to void the relevant bet and return the stake to the player's account balance.
In the event of a technical issue or connection interruption during a game session, Kerbau 28 will endeavour to resolve the matter fairly. For RNG games, any incomplete rounds caused by a technical disruption will be settled once the connection is restored. Kerbau 28 is not liable for losses resulting from the player's own internet or device issues.
To maintain a safe and fair platform environment for all Kerbau 28 players, the following activities are strictly prohibited:
Violation of any of the above prohibitions may result in immediate account suspension, cancellation of all associated bonuses and winnings, and permanent account closure without refund of any balance involved in the violating activity.
You may close your Kerbau 28 account at any time by contacting our support team via Live Chat, WhatsApp, or email at support@kerbau28.wine. Prior to closure, any remaining valid balance in your account (excluding bonus balances that have not yet met the rollover requirement) will be returned to you via the payment method used for your last deposit.
Kerbau 28 reserves the right to close or suspend your account under the following circumstances:
Once your account is closed, you will no longer have access to the Kerbau 28 platform. Any valid balance (not connected to activity that breaches these Terms) will be returned to you within a reasonable timeframe. Account closure due to a breach of these Terms may forfeit your right to recover any remaining balance.
Kerbau 28 takes seriously our responsibility to protect the personal information of all users on our platform. The collection, use, and protection of your data is governed by the Kerbau 28 Privacy Policy, which forms part of this overall agreement.
In summary, Kerbau 28's privacy commitments include:
For full details on how Kerbau 28 handles your data, please read Privacy Policy us, available on the website.
Kerbau 28 provides its platform and services on an "as-is" basis. We make every effort to ensure the platform runs without interruption at all times, but there are limits to the liability we are able to accept:
Kerbau 28 will always endeavour to resolve any technical issues or disputes in a fair and reasonable manner. Players with a complaint may contact our support team to seek a resolution.
Kerbau 28 is fully committed to promoting responsible gaming. We believe that betting entertainment must be enjoyed within healthy limits, and we provide a range of tools to help players manage their playing behaviour.
All Kerbau 28 members can access the following self-management tools at any time through account settings or by contacting the support team:
Kerbau 28 will honour all self-management tool requests immediately upon receipt. Limits that have been set cannot be reduced immediately but may be increased after a 24-hour waiting period. Permanent self-exclusion is final and cannot be reversed.
The Kerbau 28 support team is trained to recognise signs of problem gambling and will offer information on available support resources to players who may need it. For more information, please visit the Responsible Gaming us.
Kerbau 28 reserves the right to amend, update, or modify any part of these Terms at any time. Material amendments will be communicated to members via an in-platform notice or by email at least 7 days before taking effect, except for changes that must be made immediately for security or legal reasons.
Your continued use of the Kerbau 28 platform after any amended Terms take effect will be considered your acceptance of those amendments. If you do not agree with any changes, you must stop using the platform and close your account before the amendments come into effect.
All amendments will be recorded with a clear update date at the top of this document. The latest version of the Terms will always be available on the Kerbau 28 website.
If you have any questions, concerns, or complaints regarding Kerbau 28's Terms and Conditions, our support team is available 24 hours a day, 7 days a week.
You can reach us via:
Our team communicates in Bahasa Malaysia and English. For formal complaints, please provide your account number, the nature of the issue, and full details of the incident so we can resolve your matter as efficiently as possible.
Kerbau 28 aims to resolve all complaints within 24 hours. Deposit and withdrawal issues are typically resolved in under 1 hour via Live Chat.
These Terms and Conditions were last updated on 1 January 2026 and takes effect from that date. Any questions regarding these Terms may be directed to the Kerbau 28 support team by email at support@kerbau28.wine.
Gambling is entertainment best enjoyed within healthy limits. Kerbau 28 provides comprehensive self-management tools to help you stay in control. If you feel that gambling is starting to affect your daily life, contact our support team or activate self-exclusion through your account settings. We are here to help — not just to take your deposits.
Learn More About Responsible Gaming