Kerbau 28 takes every player's privacy seriously. This document clearly explains what data we collect, why we need it, how we protect it, and your rights over your own personal data.
Important Note: By registering and using the Kerbau 28 platform, you agree to the collection and use of your personal data as described in this Privacy Policy. This policy forms part of the overall Kerbau 28 Terms & Conditions. If you have any questions, please contact us at support@kerbau28.wine.
Kerbau 28 ("we", "the platform", or "kerbau 28") is an online entertainment platform operating at https://kerbau28.wine, designed exclusively for Malaysian players. This Privacy Policy explains how kerbau 28 collects, uses, stores, and protects your personal information when you use our platform.
We understand that privacy is a serious matter, especially on a platform that involves finances and entertainment. Your trust is the most valuable asset we hold, and we do not take that responsibility lightly. This policy is written with the genuine intention of giving you a clear and complete picture — not to obscure or hide anything.
This Privacy Policy applies to all users who access the Kerbau 28 website, register an account, make deposits or withdrawals, play any games on the platform, or contact our support team through any communication channel.
Quick summary: kerbau 28 collects only the data we need to operate our services. We protect your data with the strongest available encryption. We do not sell your data. You may request access to your data or have it deleted at any time.
Kerbau 28 collects two main categories of data: information you provide to us directly, and data collected automatically through your use of the platform.
When registering and using the Kerbau 28 platform, you may provide the following information:
| Data Type | Example | When Collected |
|---|---|---|
| Identity Information | Full name, national ID number (where required for verification) | Registration / KYC Verification |
| Contact Information | Malaysian phone number, email address | Account registration |
| Financial Information | E-wallet account numbers (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay) and FPX details | Deposit / Withdrawal |
| Security Information | Password (stored in an unreadable hashed format) | Account registration |
| Communications | Customer support chat records, complaints, and enquiries | Contact Support |
When you use the Kerbau 28 platform, our systems automatically collect certain technical information required for platform operations:
Usage data and betting records are retained for platform operations, fraud detection, and legal compliance purposes. Kerbau 28 does not track your precise physical location via GPS or similar technologies.
Kerbau 28 collects and uses your personal data solely for legitimate and transparent purposes. The following is a complete list of data use purposes:
Kerbau 28 does not use your data for any purpose beyond those stated above without first obtaining your separate consent.
Kerbau 28 processes your personal data on one or more of the following lawful legal bases:
Kerbau 28 invests significantly in security infrastructure to ensure your data is protected at all times. Our security measures span technical, organisational, and procedural layers.
Access to player data within the Kerbau 28 system is restricted to authorised personnel who require it to carry out specific operational duties. All internal access is logged and monitored. No staff member has full, unmonitored access to all player data.
In the event of a security incident affecting players' personal data, kerbau 28 is committed to notifying affected players within a reasonable timeframe once we become aware of and have confirmed the incident. We will provide details on the nature of the incident, the data that may have been compromised, and the steps players can take to protect themselves.
While kerbau 28 takes all reasonable steps to protect your data, no digital security system can be guaranteed 100% breach-proof. We encourage you to use a strong, unique password for your kerbau 28 account and never share your login credentials with anyone.
Kerbau 28 does not sell, rent, or disclose players' personal data to third parties for marketing or commercial purposes. However, there are limited situations where Kerbau 28 may need to share data with certain parties to ensure the smooth and secure operation of the platform.
Kerbau 28 works with trusted third-party providers to support the platform's technical operations, including payment processing providers (to facilitate transactions via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and FPX), hosting and cloud infrastructure providers, and game providers such as Pragmatic Play, Evolution Gaming, and SA Gaming. All these providers are bound by strict confidentiality agreements and may only use shared data for the purposes specified in those agreements.
Kerbau 28 may disclose players' personal data to the relevant authorities if we are required to do so by a court order, applicable law, or a lawful request from a Malaysian law enforcement agency. In such circumstances, Kerbau 28 will disclose only the minimum data necessary to comply with the relevant legal requirement.
To protect players and the platform from fraud and unlawful activity, kerbau 28 may share limited information with industry fraud prevention services and relevant financial institutions. Such sharing only occurs where there are reasonable grounds to suspect fraudulent activity or money laundering.
If Kerbau 28 is involved in a merger, acquisition, or business asset transfer, player data may be transferred as part of that transaction. In such cases, Kerbau 28 will ensure the receiving party adheres to the same or higher data protection standards, and players will be notified of the transfer.
Please note: Kerbau 28 never shares your data with advertisers, marketing companies, or any third party for the purpose of sending you unsolicited advertisements or offers.
Kerbau 28 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | For the duration of the active account | Platform operations |
| Financial transaction records | 7 years after account closure | Financial regulatory compliance |
| Betting & game records | 3 years after last activity | Dispute resolution, audits |
| Customer support records | 2 years after case closure | Referrals & service improvements |
| Technical & security logs | 1 year | Security & fraud detection |
| Closed account data | 5 years after closure | Prevention of prohibited re-registration |
Once the specified retention period has ended, Kerbau 28 will securely delete or anonymise your personal data from all systems and backups. Deletion is carried out using methods that ensure the data cannot be recovered. In cases where immediate full deletion is not possible (for example, due to system backup requirements), the relevant data will be anonymised so that it can no longer be linked to you personally.
Kerbau 28 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and analyse platform usage patterns.
You can manage cookies through your web browser settings. Most modern browsers allow you to view, delete, or block specific cookies. Please note that disabling essential cookies may affect the functionality of the Kerbau 28 platform. For guidance on managing cookies in your browser, refer to your browser's help documentation.
In addition to cookies, kerbau 28 may use web beacons (pixel images) and similar technologies for internal analytics purposes. These technologies are used solely to help us understand platform performance and are not used to track your activity outside the kerbau 28 website.
As a Kerbau 28 player, you have important rights regarding your personal data. Kerbau 28 respects and facilitates the exercise of these rights.
You have the right to request a copy of the personal data we hold about you. Kerbau 28 will provide this information in a readable format within 30 days of receiving your request.
If the personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. Kerbau 28 will update the relevant data as promptly as possible upon receiving your request.
You may request the deletion of your account and personal data. kerbau 28 will process such requests subject to any legal data retention obligations that may prevent the immediate deletion of certain records.
In certain circumstances, you have the right to request that kerbau 28 restrict the way we process your data — for example, while a dispute regarding data accuracy is being resolved.
You have the right to receive the personal data you have provided to us in a structured, machine-readable format, and to transfer it to another service provider should you wish to do so.
You may object to the processing of your personal data for marketing communication purposes at any time. Upon receiving your objection, Kerbau 28 will cease using your data for that purpose immediately.
To exercise any of the rights above, contact the Kerbau 28 support team via Live Chat or email at support@kerbau28.wine. Please include your account number and specify the right you wish to exercise. We will respond within 5 business days.
The Kerbau 28 platform is intended solely for individuals aged 18 and above. Kerbau 28 does not knowingly collect any personal data from anyone under the age of 18.
Should we discover that we have collected data from a minor, we will immediately close the account in question and delete all associated data. Any funds deposited by a minor will be returned to the responsible party once identity has been verified.
Parents or guardians who become aware that their child has registered an account on Kerbau 28 are encouraged to contact us immediately at support@kerbau28.wine so that the account can be closed without delay.
Kerbau 28 encourages parents and guardians to use parental control software on shared devices as an additional precaution against unintended access to online gambling platforms.
Kerbau 28 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or changes in platform operations. All amendments will be recorded with a clear update date at the top of this document.
For material amendments — those that significantly change how we use or protect your data — Kerbau 28 will notify you via a prominent notice on the platform or by email to the address registered to your account, at least 14 days before the changes take effect.
Continued use of the kerbau 28 platform after any Privacy Policy amendment takes effect will be considered acceptance of those changes. If you do not agree with the amendments, you have the right to request account closure and data deletion before they come into effect.
The latest version of the Privacy Policy will always be available on the kerbau 28 website and can be accessed at any time without logging in.
If you have any questions, concerns, or complaints regarding Kerbau 28's Privacy Policy or how we handle your personal data, we encourage you to reach out to us directly. Our Bahasa Malaysia-speaking support team is available to assist you 24 hours a day, 7 days a week.
Available contact channels:
For privacy matters requiring immediate attention — such as suspected unauthorised access to your account — please use Live Chat or WhatsApp for the fastest response. For general Privacy Policy enquiries, email is the appropriate channel, with responses within 24 hours.
Kerbau 28 aims to resolve all privacy-related requests within 30 days of receipt. For more complex cases requiring in-depth investigation, we will keep you updated on the progress of your case on a regular basis.
This Privacy Policy was last updated on 1 January 2026 and takes effect from that date. Any enquiries regarding this policy may be directed to the Kerbau 28 support team via email at support@kerbau28.wine. For more information on your rights and responsibilities, please also read Terms & Conditions us.
Kerbau 28 believes betting entertainment should be enjoyed within healthy limits. We provide deposit limit, betting limit, and self-exclusion tools to help you stay in control. Your usage data may also be used to identify concerning patterns — with the aim of helping you, not monitoring you.
Learn MoreThis Privacy Policy should be read alongside kerbau 28's Terms & Conditions, which govern the overall use of the platform, including deposit, withdrawal, bonus, and gameplay terms. Together, these two documents form your complete agreement with kerbau 28.
Read Terms & Conditions